I’ve been using CrashPlan for a couple of years now and have never had any issues with it till the last update that it automatically did. Not sure what happened but all of a sudden my little crashplan tray icon was grayed out and said “unable to connect to the backup engine.”

After making sure my antivirus program wasn’t blocking ports or doing something odd to hinder the operation of Crashplan I downloaded the newest update from their website and proceeded to do an uninstall and reinstall of it thinking that should fix any problems that had happened during the last update. Boy was I wrong!! After doing a couple of hours of research and reading forums and even sending off emails to them about my issue I was able to finally figure out my problem.

The problem was that the Crashplan backup service would not start. If I tried to start the process it would stop immediately.

So here is the fix…You need edit the crashplanservice.ini file. For me it was in c:\program files\crashplan\crashplanservice.ini or you could do a file search for this if you can’t locate it. Open up the file in notepad and edit the line that has Virtual Machine Parameters=-Xrs -Xms15M -Xmx1024M and change the Xmx1024M to Xmx512M then save the file and now try and start the Crashplan backup service again or just reboot the computer.

Hope this helps anyone out there that has this issue and save you the many hours trying to resolve this.


Today I came across a Dell GX520 that is in small factor form (SFF) that would turn right away once you tried to turn it on. It gave no error code or beeps. It would just turn off and if you tried to turn it back on it would do the same thing.

So I started to disable the connections to the cd-rom and floppy drives and still nothing. I finally removed both sticks of RAM and now the computer would beep but not turn off. Now that I know the computer is able to stay on and not shut off right away I knew that the motherboard and power supply had to be ok…it had to be the memory I just removed.

I put one of the memory sticks back into dimm slot 1 and turned it on. It turned off right away again. I then took it out and put the other memory chip in. This time it turned on and stayed on and finally booted into windows. YAH! 

One of the memory sticks had gone bad and this was causing the computer to shut down right away. So if you come across this type of problem with any type of computer try removing the memory and installing one by one to find out if you have a bad memory chip.

till next time,