I was called to help out an upgrade from Filemaker 11 to Filemaker 16. The overall process of upgrading was pretty easy and no problems in converting the files and getting the desktops upgraded.

I did get a call a couple of days later as users were unable to send emails from the Filemaker database via a custom script they had. Here is a screen shot of the server busy error message you get from outlook when sending an email from Filemaker.

filemaker 16 server busy message

After some troubleshooting and calling Filemaker tech support, we found that outlook was running a 32 bit version and Filemaker 16 was running a 64 bit version. Apparently these programs need to be on the same version (either both 64 bit or 32 bit).

Because outlook was already installed on all the computers in this office I uninstalled the 64 bit version of Filemaker and installed the 32 bit one. Once I did this sending emails worked again like it should and no other problems were found.

So if you are getting this same type of error, take a look at which version of Filemaker and outlook you are running and make them the same.

I’ve been using CrashPlan for a couple of years now and have never had any issues with it till the last update that it automatically did. Not sure what happened but all of a sudden my little crashplan tray icon was grayed out and said “unable to connect to the backup engine.”

After making sure my antivirus program wasn’t blocking ports or doing something odd to hinder the operation of Crashplan I downloaded the newest update from their website and proceeded to do an uninstall and reinstall of it thinking that should fix any problems that had happened during the last update. Boy was I wrong!! After doing a couple of hours of research and reading forums and even sending off emails to them about my issue I was able to finally figure out my problem.

The problem was that the Crashplan backup service would not start. If I tried to start the process it would stop immediately.

So here is the fix…You need edit the crashplanservice.ini file. For me it was in c:\program files\crashplan\crashplanservice.ini or you could do a file search for this if you can’t locate it. Open up the file in notepad and edit the line that has Virtual Machine Parameters=-Xrs -Xms15M -Xmx1024M and change the Xmx1024M to Xmx512M then save the file and now try and start the Crashplan backup service again or just reboot the computer.

Hope this helps anyone out there that has this issue and save you the many hours trying to resolve this.

RG

If you ever have logged into windows and your desktop doesn’t come up or your files aren’t showing up, you probably have a corrupted profile. This can happen for a number of reasons as sometimes the computer doesn’t shutdown properly or power outage or hard drive failing.

I was able to find a nice tutorial online at http://www.theonlinetutorials.com/how-to-resolve-windows-xp-temp-profile-problem.html that gives good detail instructions on how to recover from a damaged profile. I have tested this out and it works great.

So if you ever run into this give this a try and let me know if it helps you.

RG

Having updated Adobe Reader XI on several machines I have noticed that it can be really slow to open up and display the PDF file you are trying to view. So here is the quick and easy tip that will make Adobe Reader XI open up much quicker.

Open up Adobe and then hold down the CTRL key and hit H (CTRL+H). This hides the comment pane on the right hide side and puts Adobe Reader into read view mode. Now close out of Adobe.

Now open up a PDF file you have on your desktop or email and Adobe so load up much faster without the comment pane.

Let me know if this helped you by leaving a comment below.

RG

If you recently installed some free game or software you may have also, without noticing, that you may have agreed to also install search conduit. If your browser looks like the picture below then you have the search conduit program installed on your computer. 

search conduit virus/malware

Some have referred to this as a virus while others will call it malware, either way its a very annoying piece of software that takes over your browser homepage settings and starts to display more ads and slow down your computer. So how do you get rid of it? Below are the steps to follow to get rid of this.

1. Open internet explorer and click on the little gear icon in the top right (or the tools button if you have an older version of IE).

2. Select internet options. Now click on the advance tab and then click on RESET button. On the window that pops place a checkmark next to delete personal settings then click on RESET.

3. When it’s finished click on Close and then click OK. Now close out internet explorer

4. Now go to www.malwarebytes.org and download the free version of malwarebytes.

5. Install this program. Once its finish installing it should open up (if not just double click on the malwarebytes icon you see on your desktop).

6. Under the scanner tab you should select Perform a full scan. NOTE: It may take up to a couple of hours to do a complete scan depending on how much data you have on your computer. Just let the scan run until it finishes.

7. Once it’s done running the scan you will be able to click on a button that says Show Results. Click on this.

8. Now place a checkmark next to all the items it found. Make sure you scroll all the way down and checkmark everything. Then click on Remove Selected.

malwarebytes virus removal checklist

9. At this point it will start to remove all the malware it found (including search conduit) and show you a log of what it did and also may tell you that you now need to restart your computer. Go ahead and click YES to restart computer so it can finish removing the malware.

10. If malwarebytes found a lot of things like over 100+ items I recommend that you run another full scan just to make sure your computer is clean.

11. Once your computer boots back up you should now free of search conduit and also another other malware. Open up internet explorer and you should not see the search conduit webpage now.

These steps are not only good for removing search conduit but for any other malware you might have on your computer. I recommend that you run malwarebytes at least once a month or whenever you notice your computer running slower than usual or weird things showing up on your computer.

Leave a comment below and let me know if this has helped you.

RG